Service Manager
Suwanee
Service Manager
Full Time • Suwanee
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Dental insurance
Service Manager
Aaron Services: Plumbing, Heating & Cooling
Suwanee, GA
Lead the Development of the Best Service Team in Georgia
Aaron Services has proudly served North Atlanta homeowners since 1978. We're a family-owned Plumbing, Heating &Cooling company known for honest service, quality workmanship, and thousands of 5-star reviews. Our service area is roughly Dacula to Marietta, Dawsonville to Midtown.
As we continue to grow, we're looking for a Service Manager to develop our technicians, strengthen our systems, and help lead the continued growth of our service departments.
This role combines field leadership with operational management. Some days you'll be riding alongside technicians, providing coaching and hands-on training. Other days you'll be reviewing technician performance, analyzing KPIs, evaluating estimates and invoices, improving training, strengthening our processes, and working with leadership to build an even better service department.
Success in this role isn't measured by how many service calls are completed. It's measured by how much better your technicians become, how consistently they follow best practices, and how effectively the department performs.
If you enjoy developing people, solving problems, and building great systems, we'd love to meet you.
Responsibilities
- Lead the development of our service technicians through ride-alongs, field coaching, structured training, onboarding, one-on-one coaching, and ongoing mentorship, helping them improve their technical ability, professionalism, customer communication, documentation, sales presentation, and overall performance.
- Review jobs before, during, and after completion to strengthen diagnostics, workmanship, pricing, presentation of options, quality, and customer experience while ensuring company standards are consistently met.
- Review technician KPIs, invoices, estimates, callbacks, and other performance metrics to identify coaching opportunities, improve consistency, strengthen department performance, and ensure company standards are being met.
- Recruit, interview, onboard, and develop new technicians while fostering a culture of accountability, professionalism, and continuous improvement.
- Work closely with dispatch, warehouse, and leadership to improve communication, organization, efficiency, and service processes.
- Set the standard for the department through professionalism, integrity, enthusiasm, accountability, and a commitment to continuous improvement.
What We're Looking For
- Significant residential plumbing service experience.
- Georgia Journeyman or Master Plumber license preferred, or the qualifications and willingness to obtain one within your first year of employment.
- Previous leadership, mentoring, training, or management experience preferred.
- Strong troubleshooting and diagnostic skills.
- Comfortable reviewing KPIs, estimates, invoices, and technician performance.
- Excellent communication, leadership, and customer service skills.
- Residential HVAC experience is a plus, but not required.
- ServiceTitan experience is a plus.
- Strong organizational skills with a continuous improvement mindset.
- Valid driver's license with a clean driving record.
You'll Thrive Here If You...
- Enjoy teaching and developing others.
- Can build positive relationships while consistently holding people accountable to high standards.
- Believe consistency comes from strong systems and training.
- Stay calm under pressure and enjoy solving difficult problems.
- Take ownership and continuously look for ways to improve the business.
- Want to build a team that homeowners trust and technicians are proud to be part of.
Benefits
- Competitive salary based on experience
- Performance-based bonus opportunities
- Company vehicle
- Comprehensive company-paid benefits, including health, dental, vision, life, short-term disability, and long-term disability insurance
- 401(k)
- Paid vacation
- Paid holidays
- Ongoing leadership and professional development
- Stable, year-round employment with a family-owned company serving North Atlanta for decades
About Aaron Services
Aaron Services has proudly served Metro Atlanta homeowners since 1978. We believe in doing the right thing, treating people with respect, and providing homeowners with honest recommendations and quality workmanship.
We're building a company where great people can grow their careers, continue learning, and make a meaningful impact on both our customers and their teammates. If you're passionate about developing technicians, building high-performing teams, and helping shape the future of a growing company, we'd love to hear from you.
Compensation: $85,000.00 - $135,000.00 per year
About Us
Aaron Services: Plumbing, Heating, Cooling was founded over thirty five years ago by Timothy W. Adams, a third generation Master Plumber. Today he works with his son, Aaron, a fourth generation Master Plumber to manage a team of highly trained, licensed technicians committed to customer satisfaction and providing high quality plumbing and heating and cooling services.
We are family-owned and operated. Our mission is to provide an honest and high quality service. Aaron Plumbing technicians are licensed and knowledgeable, and our commitment to customer satisfaction shows in everything we do! Aaron Heating and Cooling employs NATE certified, experienced technicians.
HVAC & Plumbing Jobs with Peace of Mind
Aaron Services believes in Peace of Mind for our customers and our team members.
Peace of Mind for our employees means a compensation level that ensures a high quality of life for you and your family. It means a work life balance that enables you to spend time with the people you love, doing the things you enjoy. It means a team of positive leaders and support staff committed to your success. It means an excellent benefits package and a well maintained, high end company owned truck.
Peace of Mind for our employees means a compensation level that ensures a high quality of life for you and your family. It means a work life balance that enables you to spend time with the people you love, doing the things you enjoy. It means a team of positive leaders and support staff committed to your success. It means an excellent benefits package and a well maintained, high end company owned truck.
Ready to Join the Best?
We work hard to be the best place to work! Do you have a positive attitude, enjoy working with others, and solving problems? Do you hold yourself to the highest standard of service and workmanship? If so, we would love to speak with you about joining our team! Our commitment to our core values of Efficiency, Integrity, Exceptional Service, and Being Driven Toward Excellence keeps our phones ringing and our schedule full.
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Flexible Work Schedule
Paid Time Off
Company Provided Uniforms & Tablets
Weekly Pay Schedule
Daily & Weekly Bonus Opportunities
Company Provided Short Term Disability, Long Term Disability, AD&D & Life Insurance
Dental Insurance
Vision Insurance
3 Different Health Insurance Plans to Choose From
Company Match 401(k) Program